Returns Policy

Damaged or Faulty Products 

At Lifespan Fitness, we stand by the quality of our products and are committed to supporting you if something goes wrong. If your product arrives damaged or develops a fault, please contact our Customer Service team so we can assess the issue and arrange the appropriate remedy, which may include repair, replacement or refund in line with your consumer rights. 

Please visit our warranty section for more information.  

No Change of Mind Returns 

We do not offer returns, refunds or exchanges where you have simply changed your mind about your purchase. 

This applies to all products, including locally stocked products and Special Order products supplied from Australia. 

New Zealand Consumer Law 

This Returns Policy is provided in addition to your rights under New Zealand consumer law. 

Nothing in this policy is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Consumer Guarantees Act 1993 or other applicable New Zealand law.